Shipping policy
There are 2 ways to ship your product. Either we will get an estimate, apply it to your invoice and ship it to you ourselves, or you may choose to handle your own freight collect. A collect shipment means that you are choosing to handle the shipping of your order by yourself. You will only need to provide us with your carrier and account number with that carrier and we will set up the shipment for you. If there is damage during transit, and you have a collect shipment, it will be up to you to submit the freight claim.
Each product has been inspected prior to shipping. Items will usually come on a pallet and larger items will ship "knocked down" to keep your freight cost as minimal as possible. This also reduces the chance of damage to the product. The customer is responsible to inspect material at time of delivery and should refuse the shipment (if badly damaged) or make written notice of the damage on the shipping receipt. If the freight is accepted, any damages must be noted on the shipping receipt. It is the customer’s responsibility to alert us of damaged merchandise and work with us in a timely fashion. Freight damage claims require a copy of the noted shipping receipt, pictures of the damages incurred, along with a detailed description.
If the damage was not noted on the receipt, we must have the full detailed description and pictures of damage within 5 calendar days of product delivery. It is very difficult to win a freight claim without the damage noted on the shipping receipt! Many freight companies will refuse claims if the damage was not noted on the receipt. If damage occurred in freight and was not noted on shipping receipt and we are not notified within 5 days, this signifies that the customer accepts product as is and is subject to the previously agreed on payment terms.
The following is the correct procedure for a freight claim:
**Please remember, if you arranged your shipping collect, it is up to you to handle your own claim. We cannot do this for you. Your freight company will not release any information, whatsoever, to us about your company's freight account!!!
Most freight companies will not pay even a percentage of the invoice for a freight claim even they totally destroy it by mishandling and then run it over a few times. Usually, the amount of coverage is a set dollar amount per pound of freight determined by the carrier and based on the commodity. This is why it is very important to inspect the load when it is received, and either refused, if it is very badly damaged, or at the very least, the damage needs to be noted on the receipt at the time of delivery, and a copy needs to be given to the truck driver. Then, take as many pictures as you can. Get pictures of the packaging itself. If the pallet is damaged, or the shrink wrap torn or missing, get a picture, please. Once the packaging is opened, get close up pictures of the damage. The more pictures, the easier and faster it will be to recuperate your money!
Once this is done, if we shipped this to you, call us immediately. If you shipped the product collect, call your freight company immediately and tell them you need to get a claim going.
You will need the following information for your claim:
- 1. A cargo claim form from your carrier
- 2. Copy of the original invoice to reflect the cost of the cargo that sustained damage and the original freight amount
- 3. Photographs of damage cargo
- 4. Complete and detail scope or summary of repair work
- 5. Invoices to reflect cost of parts and/or outside vendor costs to complete repairs
- 6. Any other supporting documentation pertinent to the cargo claim damages
FiberStrong Composites by Fabrication Authorities International, LLC. serves the aviation, automotive, packaging, building & construction, utility, mining, aerospace, and other specialty trades along with industrial markets by bringing design, engineering, production, manufacturing, and distribution of access solutions to our customers. We are committed to providing affordable and flexible industrial supply solutions to suit your company’s needs. No matter your industry, we can help you determine the products needed to create a custom or standard solution!